Reminder to Practice Contact-Free Pickups and Deliveries
on March 19, 2020 in COVID-19

To keep everyone safe in light of COVID-19, please ensure all collections by customers or couriers and deliveries by drivers are conducted with no contact. 

As the situation evolves, we must ensure social distancing both in restaurants and when delivering to customers. 

Customers may provide specific instructions on where to leave their order – please review all customer requests carefully. These will appear on your device print out. 

Contact-free pick ups in restaurants 

  • When a customer or courier arrives at your restaurant, have them identify the order they are collecting and step a safe distance from the counter 
  • Place the order on the counter or a table and stand back at a safe distance 
  • The customer or courier should then collect the order without the need for close contact 

For self-delivery restaurants with drivers 

PLEASE INSTRUCT DRIVERS TO: 

  • Leave the customer’s order at the door or the location requested on your device print out and step back a safe distance 
  • Knock, ring the bell or alert the customer as requested – do not leave the order until you sight the customer and they collect their food 

For self delivery restaurants with Orderpad

For self delivery restaurants with JCT devices 

For partners using the Menulog Delivery Service 

  • When a courier arrives, identify the order and ask the courier to wait a safe distance 
  • When the order is ready, place it on the counter or a table and step back 
  • The courier will then step forward and collect the order so you are not in close contact 
  • Please feel free to remind the courier to provide a Contact-free Delivery for the customer and to check their app for specific customer requests

For Menulog Delivery Service restaurants

Please note, we have communicated with all couriers and they now expect a Contact-free experience.

Help keep everyone safe: Download the COVIDSafe App
Help stop the spread of COVID-19 and ease restrictions sooner by downloading the Australian Government’s COVIDSafe App from the App Store or Google Play. For more information see here.

For the most up to date guidance on COVID-19, please visit the Australian Department of Health’s COVID-19 Information Page.

 

The information provided on this site is general in nature only and is not legal or business advice. For full site disclaimer please click here.