Key Contacts and Support Teams
At Menulog we aim to solve your queries as accurately and quickly as possible. The best way to do this is to ensure you are using the correct channels for contact.
Below is a list of useful emails and phone numbers to ensure you are receiving the fastest possible response.
Service Team – For all enquiries regarding live orders, invoicing, courier concerns or partner hub access, contact the Service team by calling (02) 7201 5500, or send us a message here.
Technical Support Team – For all device-related queries, or issues with your Menulog Orderpad, contact our Tech team via (02) 7201 5500, or email [email protected]
Menu Support Team – For all menu related enquiries including updating your menu, prices, delivery suburbs and delivery fees, contact the Menus team via [email protected]
Promoted Placement – For all enquiries regarding promoted listings on Menulog platform, call 02 8599 3400 or email [email protected]
First Time Order Discounts – You can set up discounts and offers for your customers via Partner Hub. Did you know you can also now self-serve from our Partner Hub app? Login and register by visiting partner.menulog.com.au. Partner hubs will allow you to update your restaurant status by placing yourself on and offline. You can also set up offers, upload dish images, view your performance score, invoices and order history.
Reviews – To reply to your restaurant customer reviews contact us via (02) 7201 5500, or send us a message here.
Order Paper Bags – For paper bag orders please order online at www.menulogmerchandise.com.au. Bags are $5 per box plus delivery and cannot be ordered via email or over the phone.