FAQ
Tell me about Menulog…
- Menulog is one of Australia’s leading on demand delivery platforms, connecting millions of customers with more than 35,000 local food, grocery and other retail businesses across the country.
- As an Australian born brand, Menulog has supported local business partners for more than 17 years, providing online ordering and delivery solutions to help partners reach and service more customers.
- Menulog also supports tens of thousands of on demand delivery couriers, leading the industry in advocating for greater benefits and protections for couriers.
- Menulog is part of Just Eat Takeaway.com, leading global hybrid marketplace for online food delivery.
How does Menulog work?
- Menulog is a marketplace: We connect local businesses with local customers through world-class online ordering and delivery technology
- Through Menulog, businesses can either utilise their own delivery drivers, tap into our delivery service and facilitate pickup orders.
- Menulog’s delivery logistics service provides the option for businesses without their own drivers to join Menulog, using our network of couriers to deliver orders safely and efficiently.
- Menulog works on 'network effects' - the more great partners we have, the more customers join the platform and vice versa
- We pride ourselves on being a true partner, providing consultative services to ensure they can achieve profitable growth, while delivering the best customer experience
What types of businesses can use Menulog?
- Menulog is a hybrid online delivery marketplace, which means we offer online ordering and delivery solutions for hospitality and retail businesses of all shapes and sizes
- Menulog is proud to be able to support local businesses across the country, from family-run restaurants, to on-trend local haunts, to major national brands.
How can Menulog help my business?
- Immediate access to national network with millions of active customers
- A suite of ordering and delivery solutions, enabling businesses to choose an option that best suits their needs
- Nationwide reach
- Specialist marketing and technology services for local venues to grow their own business
- Access to insights from Menulog’s customer database including valuable data for partners to optimise their business for the local market (e.g. popular items, offers or time for online orders, opportunities to expand in new areas etc)
- No lock in contracts or exit fees
- Covers the cost of all credit card processing fees, fraud protection, around-the-clock restaurant and customer support
- Facilitates partner reviews and star ratings with each order to enhance the customer experience and frequency of orders
Tell me about Menulog technology…
- Menulog offers native apps for iOS and Android, using world-class technology from the Just Eat Takeaway.com network
- Menulog also has an easy to use website, that can be used on desktop or mobile
Tell me about Menulog marketing…
- Menulog invests in marketing campaigns each year for both local and national campaigns and highlights the benefits of ordering online from Menulog’s fantastic partners
Tell me about support services for restaurants…
- As well as around-the-clock customer service, Menulog provides partners with a dedicated support team
- This team is made up of local account managers in the Sydney Head office, as well as a number of territory managers across the country
- Menulog works with partners to both proactively optimise their Menulog listing, as well as working to resolve any queries or issue a partner has
- Armed with tailored data for each and every Menulog partner, these support teams regularly review variables such as delivery areas, operating hours, minimum order amounts and delivery fees to ensure restaurants can continue to grow their business profitably