Menulog is consistently looking for ways to attract more customers and drive more orders for our independent restaurant partners.
This Valentine’s season – from 1-14 February 2024, we will be promoting ‘free item offers’ to entice customers to order from local restaurants.
Frequently Asked Questions
▼ When is the campaign running?
Thursday 1st – Wednesday 14th February 2024.
▼ How do I set up the offer?
1. Login to Partner Hub
2. Click on the “Marketing” tab to access your Offers page
3. Select “Add New Offer”
4. Select “Free Item” and choose either the minimum spend or qualifying item criteria
5. Configure the offer based on your preferred free item
6. Set the offer period to start on 1st February and end 14th February.
Alternatively, check out our step-by-step tutorial video.
▼ Is there a cost to my restaurant to participate?
Your only cost is the value of the free item on applicable orders. By adding this offer, you’ll unlock Menulog marketing channels such as email, in-app, push notifications and more at no cost! There are no hidden marketing fees to participate.
▼ How do I opt-in?
All you need to do is create your offer in the Partner Centre (see ‘How do I set up a free item offer?’ for more information) by Sunday 28th Jan 2024 and you will be automatically opted in.
▼ What sort of free item offer should I create?
There are two types of free item offers to choose from:
- Minimum spend – e.g. Get a free large fries when you spend $20
- Qualifying item – e.g. Get a free garlic bread when you order a large pizza
You have the freedom to select any item or qualifying criteria, as long as the item(s) is available on your menu. The higher the value of the item, the more likely customers are to redeem!
▼ What are the Terms and Conditions?
Min. spend, qualifying criteria and fees may apply. Offer ends 14/02/24.
▼ How will the offer appear on my restaurant listing with Menulog?
A notification shows on your restaurant listing on Menulog, feature within our offers filter and show on your menu page (see below examples):
▼ How does the free item show on an order receipt?
The free item will display in the list of items ordered, but the cost of that item will be deducted from the order total. Here is an example:
▼ How is the free item redeemed by customers?
1. Customer starts placing their order and selects the qualifying item/reaches the qualifying minimum spend
2. A pop-up will show saying they can add the free item to their order
3. Customer either accepts or declines the offer
4. If they add the item to their order, the discount is applied at checkout as a ‘Multibuy discount’ (equivalent to the value of the free item)
▼ How will Menulog promote my free item offer?
We’ll be promoting via in-app, email, push notifications, social media, and more! Your restaurant will also appear in the ‘Offers’ filter in app, giving you more exposure to Menulog customers.
▼ I can’t access my Partner Hub account, what should I do?
If you’ve forgotten password:
1. Visit Partner Hub and click ‘Forgot Password’.
2. Enter username and follow the prompts to reset your password.
If you’ve never used Partner Hub before:
1.Visit Partner Hub and follow the prompts to ‘Get Started’.
2. Enter the mobile number that was used to sign up to Menulog without the international prefix or spaces (e.g. 0412345678)
3. Click ‘Send activation code’. An activation code will be sent to the mobile number provided. Enter this code to create your username, password and link your restaurant listing.
4. Once the account has been created, you can login using your new username and password.
▼ Will Menulog be running more of these campaigns?
We’re planning more of these campaigns throughout the year, so stay tuned for more from Menulog!