As we work together during this uncertain time, we wanted to let you know what we’re doing to help keep everyone safe amid the current COVID-19 situation in the Brisbane area. 

Contact-free Collections and Deliveries

All orders on the Menulog network are contact-free by default, aiming to help people keep the Government-recommended social distance. 

A reminder has been sent to all Menulog couriers on how they can ensure all Menulog collections and deliveries are made contact free. Local customers have also been sent guidance on how to maintain social distance when collecting an order. 

For restaurant partners, we recommend: 

• When a customer or courier arrives at your restaurant, have them identify the order they are collecting and step a safe distance from the counter 
• Place the order on the counter or a table and stand back at a safe distance 
• The customer or courier should then collect the order without coming within 1.5m

For those partners with their own drivers, please instruct drivers to: 

• Leave the customer’s order at the door or the location requested on your device print out and step back a safe distance 
• Knock, ring the bell or alert the customer as requested – do not leave the order until you sight the customer and they collect their food 

Wearing face masks   

All Menulog couriers in the Brisbane area have received information on wearing a face mask for deliveries. As a reminder for partners, the QLD Government has made face masks mandatory everywhere in the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan, except when in the home. 

If you have any questions at all, please don’t hesitate to contact us via [email protected]. 

The information provided on this site is general in nature only and is not legal or business advice. For full site disclaimer please click here.