We’re changing the way we calculate your overall rating on Menulog, to make it more current and accurate for customers. 

From 26 September, your rating will be calculated using your most recent customer reviews from the past 12 months, with older reviews no longer used. 

We’ve made this change to ensure ratings are more trustworthy and reflect the current customer experience with your business. We believe that more up-to-date expectations will lead to better customer and partner experiences on the platform. 

This new process also gives you the ability to make an even greater impact on your rating with each order, as by continuously providing a great service, your rating will grow and attract even more customers to your Menulog listing. 

Keep updated on your overall Menulog rating via the Partner Hub.