When everything goes to plan, there should be perfect timing between the order being ready and the delivery driver being ready to pick it up. This is important because when you nail the timing, the customer gets an accurate time to expect their delivery. Here are some tips to do that, whether you use the Menulog Delivery Service or your own couriers. 

Perfecting timing with the Menulog Delivery Service

When you accept a Menulog order, our system gets to work finding a courier who can deliver it and calculating when they will arrive. Based on this analysis and a lot of different data points about your listing, we’ll tell you when to start cooking any food, so it should be ready right when the courier arrives. 

It’s important to not start preparing any fresh food before you get this notification, so the food arrives to the customer in the best condition. Of course, if the order includes retail or non-perishable items, you can assemble it whenever you receive the order. 

Perfecting timing with your own drivers

When you accept an order, we’ll let the customer know when to expect it based on a range of your average delivery data. Keeping a consistent timeframe for your deliveries means customers get accurate delivery expectations. 

It’s important to time your fresh food preparation to when your driver is ready to head out to deliver the food. You can do this by understanding your food prep times and knowing your driver’s location, to match up the timing to when they are able to make the delivery. 

Perfecting timing with pick up orders

When you accept an order, we’ll let the customer know when to expect it will be ready based on a range of your average food preparation data. Keeping a consistent timeframe for your order preparation means customers get accurate expectations of when they should arrive to pick up their order.