The Latest Guidance on Coronavirus
on March 6, 2020 in COVID-19, Features

The health and safety of the entire Menulog community is our top priority. 

We have been closely monitoring the coronavirus (COVID-19) situation and in light of recent developments, have made some additional changes to how we operate to help ensure the safety of everyone using the Menulog network. 

We encourage all restaurant partners to carefully review the updates listed below and brief your restaurant staff, in addition to following the latest recommendations from the World Health Organisation

We will be using this page to provide the most up-to-date information as the situation evolves.  

Contact-free deliveries – please read delivery notes 

To help protect the Menulog community, all orders will now be Contact-free by default on all orders. While customers may also still request this, we are urging all restaurants to follow the process below to ensure all orders are Contact-free. 

In restaurant: 

Please ensure you keep a safe distance from anyone collecting an order from your restaurant: 

  1. When a customer or courier arrives at your restaurant, have them identify the order they are collecting and step a safe distance from the counter 
  2. Place the order on the counter or a table and stand back at a safe distance 
  3. The customer or courier should then collect the order without the need for close contact 

For restaurants with their own drivers: 

Please ensure all staff are briefed to follow the same steps a Menulog courier partner would take when collecting an order: 

  1. Ring the doorbell or knock and leave the food at the customers front door (or specified location) 
  2. Step back a safe distance (at least 1.5m) and wait for the food to be collected 
  3. Please ensure the customer has collected the food before you leave – call the customer if required 

Keep food safe with delivery gear 

We must all be extra vigilant on food safety at this time. As such, Menulog will be making bag seal stickers and additional paper delivery bags available via the Menulog store to all Australian restaurants.

It’s also important that all orders, from the time it leaves your restaurant to when it reaches the customer, are delivered in a commercial grade thermal food bag. Please ensure that you either have these available at your restaurant or, if you are utilising the Menulog Delivery Service, that any couriers come with their own bag.

Follow guidance from leading health authorities 

We encourage all restaurant partners to follow guidance from the Australian Government (Australian restaurants), the New Zealand Government (New Zealand restaurants) and World Health Organisation (WHO) to help protect yourselves, your staff and customers

WHO Recommendations

Wash your hands frequently 

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

Maintain social distancing

Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.

Avoid touching eyes, nose and mouth

Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

If you have fever, cough and difficulty breathing, seek medical care early

Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

Stay informed and follow advice given by your healthcare provider

Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.

It is very important for those working in food service to follow these guidelines carefully and to ensure that any staff member that demonstrates any signs or symptoms does not come into work and has no contact with food or customers. 

It is also important to note the Australian Government Department of Health does not recommend surgical masks as a form of protection for the general public.

We have provided similar guidance to our customer network and Menulog partners can be assured that we are taking all necessary steps to ensure the ongoing health and safety of the Menulog community. To find out more about Menulog’s support of restaurants throughout the COVID-19 pandemic please see here.

For more information about COVID-19, please visit the Australian Department of Health’s COVID-19 Information Page or the World Health Organisation Advice Page


The information provided on this site is general in nature only and is not legal or business advice. For full site disclaimer please click here.