The health and safety of the entire Menulog community is our top priority.
In response to Coronavirus (COVID-19), all deliveries on the Menulog Network are Contact-free by default. It’s crucial that all Menulog restaurant partners, as well as couriers and customers, ensure all orders are carried out as contact free to help ensure the safety and well being of the community.
We encourage all restaurant partners to carefully review the updates listed below and brief your restaurant staff, in addition to following the latest recommendations from your local State Government and the Australian Government, as well as guidelines from the World Health Organisation.
We will be using this page to provide the most up-to-date information as the situation evolves.
Contact-free Collections and Deliveries
To ensure the safety of everyone on the Menulog Network, the entire Menulog delivery process is contact-free by default. To ensure safe social distancing, we suggest the following steps:
In restaurant:
Please ensure you keep a safe distance from anyone collecting an order from your restaurant:
- When a customer or courier arrives at your restaurant, ensure they check into your venue using the QR displayed and are wearing a mask
- Have them identify the order they are collecting and step a safe distance from the counter
- Place the order on the counter or a table and stand back at a safe distance
- The customer or courier should then collect the order without coming within 1.5m
For restaurants with their own drivers:
Please ensure all staff are briefed to follow the same steps a Menulog courier partner would take when collecting an order:
- Ring the doorbell or knock and leave the food at the customers front door (or specified location)
- Step back a safe distance (at least 1.5m) and wait for the food to be collected
- Please ensure the customer has collected the food before you leave – do not leave the order until you sight the customer and they collect their food
QR codes and checking-in to venues
Menulog couriers and customers must follow current guidelines around venue check-in. Please ensure your QR code is clearly visible to all visitors to your restaurant and please remind couriers and customers to check in on arrival if possible.
Face masks
Face masks are mandatory in some states for hospitality staff and couriers. Menulog recommends that couriers carry a mask at all times when collecting and delivering orders.
Please ensure that you regularly monitor and keep up to date with all Government advice on face masks for your area regarding the COVID-19 pandemic.
Keep food safe with delivery gear
We must all be extra vigilant on food safety at this time. As such, Menulog has made bag seal stickers and additional paper delivery bags available via the Menulog Store to all Australian restaurants.
It’s also important that all orders, from the time it leaves your restaurant to when it reaches the customer, are delivered in a commercial grade thermal food bag. Please ensure that you either have these available at your restaurant or, if you are utilising the Menulog Delivery Service, that any couriers come with their own bag.
Follow guidance from leading health authorities
We encourage all restaurant partners to follow guidance from the Australian Government (Australian restaurants), the New Zealand Government (New Zealand restaurants) and World Health Organisation (WHO) to help protect yourselves, your staff and customers
WHO Recommendations:
- Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
- Maintain social distancing
Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
- Avoid touching eyes, nose and mouth
Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
- Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
- If you have fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
- Stay informed and follow advice given by your healthcare provider
Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
It is very important for those working in food service to follow these guidelines carefully and to ensure that any staff member that demonstrates any signs or symptoms does not come into work and has no contact with food or customers.
We have provided similar guidance to our customer network and Menulog partners can be assured that we are taking all necessary steps to ensure the ongoing health and safety of the Menulog community.
For more information about COVID-19, please visit the Australian Department of Health’s COVID-19 Information Page.
If you have any further questions, please contact us via [email protected].
The information provided on this site is general in nature only and is not legal or business advice. For full site disclaimer please click here.